Refund policy

Return and refund policy

Cancelling a preorder
You may cancel your preorder at any time before dispatch by emailing jamieb@ardwenltd.co.uk. We will refund all payments made, including your £50 deposit per package, within 14 days of your cancellation.

Change of mind after delivery
UK consumers may cancel an online order without giving a reason from the time of ordering until 14 days after receiving the goods. If an order arrives in separate deliveries, the 14 days run from receipt of the last item. To cancel, email jamieb@ardwenltd.co.uk with a clear statement of your decision. You may use the optional form below.

Send the goods back within 14 days after telling us you wish to cancel. Return address: Flat 1A, Downing Court, Grenville Street, London, WC1N 1LX, United Kingdom. You pay the direct cost of returning goods when you change your mind.

We refund the price paid and the cost of standard outbound delivery, but not the additional cost of a more expensive delivery service you chose. We may reduce the refund for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. We will refund within 14 days of receiving the returned goods or, if earlier, receiving evidence that you have sent them back. Refunds use the original payment method unless you agree otherwise.

Faulty, damaged or incorrect goods
Contact us at jamieb@ardwenltd.co.uk if your order is faulty, damaged or incorrect. Your statutory rights apply, including applicable rights to a refund, repair or replacement; this policy does not limit them. We will bear reasonable return costs where required by law.

Optional cancellation form
To Ardwen Ltd, 72 Timothy Rees Close, Cardiff, Wales, CF5 2AU; jamieb@ardwenltd.co.uk:
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods: [goods].
Ordered on [date] / received on [date].
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date: